ISO 9001:2015 Awareness Training

Course Outline

ISO 9001:2015 Awareness Training is designed to familiarize participants with the standard's requirements, implementation guidelines, and benefits for organizations.

Introduction to ISO 9001:2015

  • Overview of ISO 9001 standard
  • Importance of ISO 9001 certification
  • Historical background and evolution of ISO 9001

Quality Management Principles

  • Understanding the seven quality management principles
  • Application of principles in organizational context

Structure of ISO 9001:2015 Standard

  • Overview of the standard's structure
  • Explanation of clauses and their significance
  • Relationship between clauses

Key Concepts and Terminologies

  • Definition of terms used in ISO 9001:2015
  • Understanding of key concepts such as risk-based thinking, process approach, and continual improvement Requirements of ISO 9001:2015
  • Detailed explanation of each clause: Clause 4- Context of the organization, Clause 5- Leadership, Clause 6- Planning, Clause 7- Support, Clause 8- Operation, Clause 9- Performance evaluation, Clause 10- Improvement

Implementation Guidelines

  • Steps to implement ISO 9001:2015 in an organization
  • Practical tips and best practices for successful implementation
  • Addressing common challenges and obstacles

Documentation and Record-Keeping

  • Requirements for documentation and records according to ISO 9001:2015
  • Types of documents and records needed
  • Document control procedures

Roles and Responsibilities

  • Roles of top management, quality management representative, and employees in implementing ISO 9001:2015
  • Responsibilities for maintaining compliance and effectiveness

Benefits of ISO 9001:2015 Certification

  • Advantages for organizations
  • Improved efficiency, customer satisfaction, and market competitiveness
  • Case studies and real-world examples

Certification Process

  • Overview of the certification process
  • Steps involved in obtaining ISO 9001:2015 certification
  • Role of certification bodies and auditors

Conclusion and Q&A

  • Summary of key takeaways
  • Open forum for questions and answers
  • Next steps for participants interested in further training or certification


  • Duration : 2 Hours
  • Section 1 : MCQ 25 Questions 2 Marks Each
  • Section 2 : Short Answer 10 Questions 3 Marks Each
  • Section 3 : Long Answer 4 Questions 5 Marks Each

Who should participate?

Quality Managers, Top management, Quality managers, Process owners, Quality assurance/control personnel, Internal auditors, All employees, New hires


Through this ISO 9001:2015 Awareness Training, participants will develop the knowledge and skills needed to understand, implement, and maintain an effective Quality Management System (QMS) within their organizations. Thank you for your commitment to quality excellence and customer satisfaction.