Introduction to ISO 21001:2018

• Overview of educational organizations' management systems.
• Importance and benefits of ISO 21001:2018 certification.
• Evolution and background of the ISO 21001 standard.

Key Concepts and Terminologies

• Definition of terms used in ISO 21001:2018.
• Understanding key concepts such as competency-based education, lifelong learning, and personalized learning pathways.

Structure and Clauses of ISO 21001:2018

• Overview of the ISO 21001:2018 standard structure.
• Detailed explanation of each clause.
• Clause 4: Context of the organization.
• Clause 5: Leadership.
• Clause 6: Planning.
• Clause 7: Support.
• Clause 8: Operation.
• Clause 9: Performance evaluation.
• Clause 10: Improvement.

Requirements of ISO 21001:2018

• Detailed understanding for interpretation of each clause.

Day 2 :

Principles of Internal Auditing

• Definition, objectives, and ethical considerations.

Audit Planning and Preparation

• Developing a plan, determining criteria and scope, selecting methods.

Conducting the Audit

• Interviewing techniques, evidence gathering, identifying non-conformities.

Reporting Audit Findings

• Documenting findings, classifying non-conformities, preparing reports.

Corrective Action

• Understanding, root cause analysis, implementing and verifying actions.

Audit Follow-up and Closure

• Verifying effectiveness, closing out findings, conducting post-audit activities.

Practical Exercises

• Mock audits, hands-on practice, case studies, group discussions.