"Management system" refers to the organization's structure for managing its processes - or activities - that transform inputs of resources into a product or service which meet the organization's objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives.
The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfil:
- the customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit of these objectives.
Organisations have obtained measurable benefits early in the process of deploying the standard requirements in their operations. Some of benefits that they obtained are a follows: -
• A template for the creation of a sound quality system and a foundation to develop future quality initiatives.
• Reduce Costs
• Enhance Customer Satisfaction
• Greater brand loyalty.
• An important step in the road to Total Quality Management.
• Help to identify best practice and ensure everyone in the organisation is moving in the right direction.
• A powerful management tool that complements other key management other key management functions such as financial and strategic planning.
ISO 9001:2000 specifies requirements for a quality management system where an organization
1. needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
2. aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.
A team of experts will guide you for documentation, implementation and maintenance of System. We provide Trainings, conduct Internal Audits and provide all necessary support for certification and maintenance of System.
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